These Subscription Terms apply to any Centre that subscribes to a paid listing tier on kiwicuddles.co.nz (the "Site"), operated by Kiwi Cuddles ("we", "us", "our"). They form part of, and should be read alongside, our general Terms of Service.
1. Subscription tiers
We currently offer the following paid tiers, billed fortnightly (every 2 weeks) in advance:
| Tier | Price (NZD, fortnightly) |
|---|---|
| Basic | $49 |
| Premium | $99 |
| Elite | $149 |
A Free tier is also available with limited features. Current tier features and pricing are listed on our Pricing page and may be updated from time to time (see clause 6).
2. Billing
- Payments are processed securely by Stripe. We do not store your full card details.
- Your subscription begins once your first payment is successfully processed, and your listing is submitted for review.
- Subsequent payments are automatically charged every 2 weeks to the payment method on file, until you cancel.
- If a payment fails, we may retry the charge, downgrade your listing to the Free tier, or suspend your listing until payment is resolved.
3. Listing review
All new subscriptions (whether claiming an existing listing or submitting a new one) are subject to manual review by Kiwi Cuddles before your listing appears live in search results. Payment does not guarantee approval. If we decline your listing, see clause 5 (Refunds).
4. Cancellation
- You may cancel your subscription at any time from your Centre dashboard, or by emailing hello@kiwicuddles.co.nz.
- Cancellation stops future billing from your next billing cycle onward — you will retain access to your paid tier's features until the end of the period you've already paid for.
- Your listing will revert to the Free tier (or be removed, if originally created only as a paid listing and not part of the Ministry of Education dataset) once your paid period ends.
5. Refunds
We do not offer refunds for subscription payments already processed, including partial periods, except:
- Where required by New Zealand law (e.g. under the Consumer Guarantees Act 1993 or Fair Trading Act 1986); or
- Where we decline your initial listing submission following review — in this case, you will be refunded in full for that payment.
6. Changes to pricing or tiers
We may change subscription pricing or tier features from time to time. We'll give you reasonable notice (e.g. via email or dashboard notice) before any price change takes effect on your next billing cycle. Continuing your subscription after a price change takes effect means you accept the new price.
7. Suspension or termination by us
We may suspend or cancel your subscription and listing at any time, without refund of prior payments, if:
- You breach our Terms of Service or these Subscription Terms;
- Information in your listing is found to be false or misleading;
- Payment fails and is not resolved within a reasonable period;
- We reasonably believe your listing poses a risk to Parents or the integrity of the Site.
8. No guarantee of results
Subscribing to a paid tier may improve your listing's visibility and features, but we do not guarantee any specific number of enquiries, profile views, or business outcomes.
9. Contact
Questions about billing or your subscription? Email hello@kiwicuddles.co.nz.
This document is a general template and does not constitute legal advice. We recommend having it reviewed by a qualified New Zealand lawyer before relying on it, particularly given real payments are processed through this subscription flow.